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Tenants

 

Highcastle Estates has a dedicated lettings team to meet your requirements, whether you are looking for a family home or a brand new apartment to rent. Our lettings consultants are fully trained to ensure that we can assist you at every stage of your tenancy. Our expertise of the London property market ensures we are perfectly positioned to find the right property for you at the best price.

 

We make sure each of our tenants receive an exceptional customer service, because we appreciate the importance of taking care of you. We’ll guide you through the process of renting a property and advise you of your legal responsibilities. You can speak to any of our consultants if you are hesitant about any part of the process. Highcastle Estates will do everything possible to make this process as smooth as possible as follows:

 

  • We register your details 
  • We go through your criteria, ensuring we know your perfect property.
  • We show you properties which suit your requirements and match your budget.
  • Once you’re happy and ready to place an offer, you pay a partial holding deposit to ensure we can put the offer forward to the landlord.
  • If the landlord accepts the offer, you can pay the remainder of the holding deposit and we can begin the referencing process.
  • If the landlord gets turned down, we will continue negotiating on your behalf.
  • If we do not come to an agreement with the landlord, the holding deposit will be returned to you.
  • We will check to see that you meet the affordability criteria along with proving you have right to rent in the UK.
  • Once we receive the referencing report, this will be forwarded to the landlord.
  • As soon as the landlord approves, we draw up the tenancy documents.
  • You will be required to pay the first months’ rent, the deposit and any administration fees minus the holding deposit already paid.
  • We ensure your deposit is protected, arrange an inventory & check in. 
  • We give you the new keys to your home once you are ready to move in!
  • We send you a tenancy package, let you know who is managing the property and give you relevant contact details including emergency phone numbers.

If we are managing the property, you will have a dedicated property manager assigned to you.

 

We ensure our lettings and property management team give you the best service which is personalised to your needs and wants to make your transition as easy as possible. We know moving home can be stressful, which is why we always want to give you all the tools and resources to make it as simple as possible.

 

Whether you’re looking for a new place to live in Stratford or you’re an existing tenant, we will ensure you get the same excellent level of service.

 

Depending on the desire of your landlord, we can have a large role in the maintenance of your property. This means you get to deal with our friendly, dedicated staff with any and all concerns. We’ll do our best to work with you should there be any problems or big changes in your life and finances to ensure everything is as smooth as possible.

 

Register here to receive updates to properties that match your requirements. We’ll email you as soon as a suitable property becomes available.

CONTACT

Tel: +44(0)203 026 4420 | info@hceuk.com